Pages

PEGA Features


What is PEGA PLATFORM

  • PEGA Platform is a Java(J2EE)/WEB based BPM tool which has integrated Development environment and integrated Administrator  Portal.

  • Pega application can be deployed as a war file or EAR file and it is very lightweight ( rebuild of war file never required except some exceptional configuration change scenario).

  • The automic development unit in PEGA is called rule ( Similar to java class instance). 

  • Rule is an instance of a Rule Type/Rule Class,  rule forms used to create rules.

  • Ruleset is deployment unit for a set/group of rules. 

  • Rules schema  contains all the list rules and dependencies  shipped part of pega platform and the rules developed part of your development using the pega platform.


PEGA PLATFORM features 

  • Rapid Applications Development
    • low  code development features( Dev studio and App studio).
    • form based and declarative based development
    • layered Architecture (reuse)
  • Case Management
    • Case/Ticket registration via Omni channel
    • Case sequence
    • Case classification (case types)
    • Case routing/prioritization(IVA)
    • SLA
    • Maker checker 
  • Audit trail 
    • capture user/automated  events in case life cycle
    • summary/detail view of audit
  • Documents support
    • document upload and download for evidence
    • summary of document 
  • Auto Event Management
    • Automatic SLA trigger
    • Alerts
    • escalations
  • Entitlement
    • Role based entitlement
    • Attribute based
  • Integrations-
    • rich set of built in integrations
    • Supports Integration to  latest tools
    • configuration based Integration 
  • Reporting
    • number of reporting options
    • Manger(user) configurable reports
  • Dashboard
    • Variety of Built in widgets
    • user configurable widgets
    • Senior manger views
  • Delegation
    • Business policies delegation options
  • NLP
    • Built in NLP features for unstructured communication