PEGA Features
What is PEGA PLATFORM
- PEGA Platform is a Java(J2EE)/WEB based BPM tool which has integrated Development environment and integrated Administrator Portal.
- Pega application can be deployed as a war file or EAR file and it is very lightweight ( rebuild of war file never required except some exceptional configuration change scenario).
- The automic development unit in PEGA is called rule ( Similar to java class instance).
- Rule is an instance of a Rule Type/Rule Class, rule forms used to create rules.
- Ruleset is deployment unit for a set/group of rules.
- Rules schema contains all the list rules and dependencies shipped part of pega platform and the rules developed part of your development using the pega platform.
PEGA PLATFORM features
- Rapid Applications Development
- low code development features( Dev studio and App studio).
- form based and declarative based development
- layered Architecture (reuse)
- Case Management
- Case/Ticket registration via Omni channel
- Case sequence
- Case classification (case types)
- Case routing/prioritization(IVA)
- SLA
- Maker checker
- Audit trail
- capture user/automated events in case life cycle
- summary/detail view of audit
- Documents support
- document upload and download for evidence
- summary of document
- Auto Event Management
- Automatic SLA trigger
- Alerts
- escalations
- Entitlement
- Role based entitlement
- Attribute based
- Integrations-
- rich set of built in integrations
- Supports Integration to latest tools
- configuration based Integration
- Reporting
- number of reporting options
- Manger(user) configurable reports
- Dashboard
- Variety of Built in widgets
- user configurable widgets
- Senior manger views
- Delegation
- Business policies delegation options
- NLP
- Built in NLP features for unstructured communication